Estonia Introduces Digital ID in Gov App: Moving Toward Paperless Future

Published Date : 7/9/2025 

Estonia has introduced a new identity verification feature in its digital government app, Eesti.ee, enhancing access to over 50 government services. This update allows users to verify their identity through a mobile app, streamlining processes like accessing prescriptions, managing vehicles, and receiving government notifications. The feature leverages biometric technology and partnerships with companies like Cybernetica and Idemia to ensure security and convenience. 

Estonia has taken a significant step forward in its digital transformation by integrating identity verification into its government app, Eesti.ee. This update, which allows users to verify their identity through a mobile device, marks a pivotal moment in the country’s efforts to create a seamless, paperless public service system. The app, launched in December 2023, now connects to over 50 government services, including accessing personal and children’s data, prescriptions, vehicle management, and local maintenance reports. The new feature, enabled by an amendment to the Identity Documents Act, allows service providers to recognize app-based verification as equivalent to biometric passports or national ID cards. n n nThe development of the Eesti.ee app was spearheaded by Cybernetica, a leading Estonian tech company, which submitted the minimum viable product to the country’s Information System Authority (RIA) a year prior to the launch. Cybernetica collaborated with Idemia, a global leader in identity solutions, and Inverid, a local partner specializing in NFC document scanning. The app’s design reflects Estonia’s broader vision for digital identity, as outlined by eEstonia Digital Transformation Adviser Erika Piirmets. In an interview with Biometric Update, she emphasized the importance of a digital wallet that could serve both identity verification and service access, a concept that has now become a reality. n n nThe Eesti.ee app was initially available on the Apple App Store and Google Play, offering content in Estonian and English. A translation tool for multilingual support is currently in development. The identity verification feature, however, has already been rolled out, allowing users to log in via Mobile-ID, Smart-ID, or an EU digital ID. Once logged in, users can select the desired document and generate a QR code for verification. This code is valid for three minutes and can only be scanned through the app, ensuring security. Service providers then have 30 seconds to view the scanned data, which is linked to their own systems. While the process is efficient, RIA Deputy Director General Taavi Ploompuu noted that the transition may take time for some service providers. He advised citizens to continue carrying physical IDs for now, despite the app’s convenience. n n nEstonia’s Justice and Digital Affairs Minister Liisa Pakosta highlighted another key feature of the app: a data tracking tool that lets users monitor who has accessed their information. This transparency aligns with the country’s commitment to data privacy and user control. However, the app’s adoption has been slower than expected, with only 52,000 downloads reported as of early July. Despite this, Estonia’s reputation as a digital pioneer gives confidence that the feature will gain traction. The country has already approved the Smart-ID app for voter verification, showcasing its readiness to embrace digital solutions. n n nThe integration of identity verification into the Eesti.ee app is part of a larger trend in digital government. Estonia’s digital identity system, which includes biometric authentication and secure data sharing, has long been a model for other nations. The new feature strengthens this framework by making it easier for citizens to access services without the need for physical documents. For example, users can now report vehicle maintenance issues to their local government or check their children’s school records directly through the app. This shift not only reduces administrative burdens but also empowers individuals to manage their affairs more efficiently. n n nWhile the app’s launch has been met with optimism, challenges remain. Some users have reported technical glitches, and the learning curve for older generations could slow adoption. Additionally, the app’s reliance on mobile technology raises concerns about digital divide issues. Nonetheless, the Estonian government remains committed to refining the system, with plans to expand the app’s functionality in the coming months. As the country continues to innovate, its digital identity initiatives are likely to serve as a blueprint for other nations seeking to modernize their public services. 

Frequently Asked Questions (FAQS): 

Q: How does the identity verification feature in the Eesti.ee app work?

A: Users can log in using Mobile-ID, Smart-ID, or an EU digital ID and generate a QR code for verification. Service providers scan the code through the app, which displays the user’s data for 30 seconds.

Q: What government services can be accessed through the Eesti.ee app?

A: The app connects to over 50 services, including accessing prescriptions, managing vehicles, reporting maintenance issues, and viewing personal or children’s data.

Q: Are there any limitations to the app’s identity verification feature?

A: The feature is currently being adopted by service providers, and some may still require physical IDs. The QR code is valid for only three minutes, and the app is not yet available in all languages.

Q: How secure is the Eesti.ee app for identity verification?

A: The app uses biometric technology and encryption to ensure security. Data is only accessible through the app, and users can track who has viewed their information.

Q: What is the current download count for the Eesti.ee app?

A: As of early July, the app had reached 52,000 downloads, though the government aims to increase this number as more services become available. 

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