Biometric Revolution by SITA Enhances Taipei Songshan Airport Check-In

Published Date : 7/2/2025 

SITA is upgrading Taipei Songshan Airport's check-in systems with biometric technology, enhancing efficiency and passenger experience. The project includes self-service kiosks, facial recognition, and modular platforms to handle rising travel demand. 

Taipei Songshan Airport is undergoing a major transformation as SITA, a leading provider of IT solutions for the air transport industry, rolls out biometric-powered check-in systems. This upgrade aims to streamline operations, reduce wait times, and future-proof the airport’s infrastructure. The project marks a significant step in the integration of biometric technology into airport workflows, offering passengers faster and more secure travel options. n nSITA’s deployment includes self-service kiosks, mobile check-in capabilities, and facial recognition systems to link passengers to their identification and boarding passes. These technologies are part of SITA’s Flex platform and Smart Path check-in solutions, which are designed to adapt to evolving passenger needs. According to Sumesh Patel, president for Asia Pacific at SITA, the Asia Pacific region has seen a surge in domestic travel post-pandemic, with passenger numbers expected to grow by 7.9% this year—the highest rate globally. 

Frequently Asked Questions (FAQS): 

Q: How do biometric check-ins work at Taipei Songshan Airport?

A: Biometric check-ins use facial recognition to link passengers to their ID and boarding passes, allowing for faster processing. This technology is integrated into SITA’s Smart Path kiosks and mobile check-in systems.

Q: What benefits does SITA’s technology offer travelers?

A: SITA’s solutions reduce wait times, streamline bag drops, and provide a seamless experience. The entire check-in process can be completed in as little as 70 seconds, enhancing efficiency for passengers.

Q: How does SITA’s Flex platform improve airport operations?

A: The Flex platform enables mobile check-in, allowing passengers to manage their travel from their phones. It also offers modular design, ensuring the technology can adapt to future passenger needs.

Q: What role does the SITA Maestro DCS play in the upgrade?

A: The SITA Maestro Departure Control System automates check-in and boarding processes, ensuring continuity during network disruptions and improving operational reliability.

Q: How is SITA addressing data privacy concerns?

A: SITA ensures compliance with global data protection standards, storing biometric data securely and using it only for its intended purpose. This commitment helps build trust among passengers and regulators. 

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