AI Agents Grow, Pushing Companies to Improve Identity Management

Published Date : 11/5/2025 

As AI agents become increasingly prevalent, companies like Twilio and Akeyless are stepping up their efforts to build robust identity management solutions to ensure secure and effective AI interactions. 

The bet has been laid on AI, as firms offering algorithmic tech come to occupy more and more of the U.S. economy. Some wonder if the heavily leveraged industry and its endless thirst for more compute in the form of massive physical data centers is a bubble waiting to burst. Others continue to preach the AI gospel: a release from Tel Aviv-based Akeyless predicts that more than 95 percent of organizations are planning to adopt and use AI agents in the next 12 months.

For now, the race is on to offer the most secure and effective service for what many believe is the future of business. Cloud communications firm Twilio has entered into an agreement to acquire identity and access management infrastructure provider Stytch. A post says the acquisition, which is expected to close in mid-November, will enable Twilio to build an intelligent identity layer designed to accommodate agentic AI.

“One truth has become increasingly clear,” says Twilio’s blog. “As customers engage across channels with both humans and AI agents, orchestration, intelligence, and verified identity are essential.” Today, we’re witnessing a generational transformation in digital identity. What was once a back-end authentication tool is becoming a core enabler of trust, growth, and intelligent engagement. In the age of AI and agentic systems, identity must evolve beyond static credentials into a dynamic, privacy-preserving framework that verifies trust in real time. Twilio has not disclosed the financial details of the acquisition, which is subject to customary closing conditions.

The introduction of AI agents puts new stresses on businesses’ identity infrastructure. Twilio identifies four foundational capabilities necessary to navigate the transformation. Organizations must enable communication across multiple channels, including text, voice, email, OTT, and web chat. They must have the ability to connect and orchestrate multiple agents, and access to customer memory that “effectively activates on contextual data.” And they need an identity management and fraud prevention system that can handle the complexity of modern agentic ecosystems.

Twilio says Stytch’s developer-focused team and proven modern authentication technology will augment its Twilio Platform roadmap, complementing its investment in AI agent authentication and verification. Its combined capabilities will include real-time fraud prevention, rogue agent detection, and a unified identity across all customer touchpoints for agents and humans alike.

UK-based Nuggets has launched the Nuggets Verified Identity Plugin for ElizaOS, which a release says “introduces a privacy-preserving, zero-trust verification framework that enables AI agents and end users to prove who they are, securely and transparently.” It promises a proof-based foundation for secure, compliant, and auditable agent interactions across ElizaOS, supporting both Agent-to-Agent (A2A) and human-to-agent verification. All verified data is recorded to a public registry and is fully compatible with the Model Context Protocol (MCP).

“As autonomous AI systems begin to make decisions and transactions on our behalf, trust becomes the cornerstone of responsible AI,” says Seema Khinda Johnson, CCO of Nuggets. “Our plugin for ElizaOS ensures that every agent, user, and action can be verified and accountable, all while preserving privacy.”

Akeyless is also responding to the rapid rise of autonomous AI systems with its AI Agent Security suite, which a release says has added a host of new capabilities. These include AI Agent Identity Provider, which “empowers AI Agents to securely communicate with any resource in any environment using short-lived identities for authentication,” as well as Akeyless AI Agent Privileged Access Management, which “brings zero trust and least-privilege controls to autonomous operations.” Meanwhile, Akeyless AI Insights offers “an intelligent assistant that helps teams manage identity security with natural-language queries, instant reports, and automated risk detection.”

Oded Hareven, CEO of Akeyless, believes we are just “scratching the surface of AI agent adoption.” “There is no question about the fact that if unaddressed, AI Agents will be the leading cause of enterprise breaches. With the new AI Agent Identity security model and capabilities we announced today, enterprises can scale AI agents safely, without exposing their secrets, and operate with the agility modern environments demand.” 

Frequently Asked Questions (FAQS): 

Q: What is the main challenge with AI agents in businesses?

A: The main challenge with AI agents in businesses is ensuring secure and effective identity management, as AI agents introduce new stresses on existing identity infrastructure.

Q: Why is Twilio acquiring Stytch?

A: Twilio is acquiring Stytch to build an intelligent identity layer designed to accommodate agentic AI, enhancing its capabilities in identity and access management.

Q: What are the four foundational capabilities identified by Twilio for modern agent ecosystems?

A: The four foundational capabilities identified by Twilio for modern agent ecosystems are: communication across multiple channels, orchestration of multiple agents, access to customer memory, and a robust identity management and fraud prevention system.

Q: What does the Nuggets Verified Identity Plugin offer?

A: The Nuggets Verified Identity Plugin for ElizaOS offers a privacy-preserving, zero-trust verification framework that enables secure and transparent interactions between AI agents and end users.

Q: What new capabilities has Akeyless added to its AI Agent Security suite?

A: Akeyless has added capabilities such as AI Agent Identity Provider, Akeyless AI Agent Privileged Access Management, and Akeyless AI Insights to its AI Agent Security suite, enhancing identity security and fraud prevention. 

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