Mali Boosts Digital Services with New Platforms

Published Date : 9/26/2025 

The Malian government has introduced several digital platforms to streamline public services, including biometric driver's licenses, vehicle registration cards, and an integrated health information system. 

The Malian government is taking significant strides in enhancing digital public service access with the introduction of several innovative platforms. These new systems aim to streamline the delivery of essential services, improve efficiency, and ensure better data management.

One of the key initiatives is the introduction of a system that will produce biometric driver’s licenses and vehicle registration cards. This system is part of a broader digital transformation plan designed to modernize the country's public services. The novelties were recently presented to the country’s Prime Minister, Abdoulaye Maiga, as part of the government’s push to streamline service delivery.

The solutions, all developed in Mali, highlight the country’s growing tech startup landscape. According to a recent Facebook post from the Prime Minister’s office, the digital tools were presented by the Ministries of Transport, Health, and Territorial Administration. These platforms are designed to streamline transport sector services, improve patient data management and confidentiality, and ensure the efficient monitoring of public servants.

Among the four solutions introduced by the Transport Ministry is a platform called Sigui-Dolo, which will issue secure transport documents and facilitate access to online services. This includes a payments system named TrésorPay and a Customs platform labeled SYDONIA. Another notable innovation is a system to digitize toll gates, with 10 of the 33 gates nationwide already digitized. This digitization has led to a significant increase in revenue from one of the toll gates, from XAF 30 million (US$53.7K) to XAF 60 million (US$107K). Additionally, the country’s national road safety agency has introduced a digital ticketing system based on a mobile application.

The Health Ministry has developed an integrated health information system called OpenClinic. This platform facilitates the creation, storage, and retrieval of patient records, covering clinical, financial, pharmaceutical, laboratory, and statistical aspects. It is already in use in some health facilities, and there are plans to link it with the national identification system (NINA) and a compulsory health insurance scheme (AMO).

Meanwhile, the Ministry of Territorial Administration and Decentralization has introduced the Integrated Prefectoral Information Management System (SIGIP). This system ensures the safety and confidentiality of data while helping the government monitor the activities of associations and the attendance of public servants.

Mali’s digital transformation plan also includes the expansion of legal identity through the intensification of birth registration, which is currently at around 90 percent. Despite the country’s vast territory and other challenges, the government remains committed to closing the gaps in birth registration. Earlier this year, the Malian government started setting up a platform to facilitate access to public services for citizens living abroad.

These initiatives demonstrate Mali’s commitment to leveraging technology to improve public services and enhance the quality of life for its citizens. 

Frequently Asked Questions (FAQS): 

Q: What is Sigui-Dolo?

A: Sigui-Dolo is a platform introduced by the Transport Ministry in Mali that issues secure transport documents and facilitates access to online services, including a payments system and a Customs platform.

Q: How has the digitization of toll gates impacted revenue?

A: The digitization of toll gates in Mali has led to a significant increase in revenue. For example, revenue from one of the toll gates has increased from XAF 30 million (US$53.7K) to XAF 60 million (US$107K).

Q: What is the purpose of the OpenClinic system?

A: The OpenClinic system, developed by the Health Ministry, facilitates the creation, storage, and retrieval of patient records, covering clinical, financial, pharmaceutical, laboratory, and statistical aspects. It is already in use in some health facilities and plans are in place to link it with the national identification system and a health insurance scheme.

Q: What does the Integrated Prefectoral Information Management System (SIGIP) do?

A: The Integrated Prefectoral Information Management System (SIGIP), introduced by the Ministry of Territorial Administration and Decentralization, ensures the safety and confidentiality of data while helping the government monitor the activities of associations and the attendance of public servants.

Q: What is Mali's digital transformation plan?

A: Mali's digital transformation plan includes the expansion of legal identity through the intensification of birth registration, which is currently at around 90 percent. The plan also involves setting up platforms to facilitate access to public services for citizens living abroad and introducing various digital platforms to streamline public services. 

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